Find Ideas for Elevating Hospitality in Your Organization

The trends are in: travel is bouncing back in a big way. Whether it’s international, luxury travel, nearby staycations, or business travel, hotel guests are out in full force ready to make memories at your property.  In a world where travel rates are up, it is important to stay in...

As a frequent business traveler, I spend a lot of time in and out of hotels; but I also have a special superpower that many travelers don’t: I have a lot of professional experience in hospitality. With over a decade under my belt in hotel sales and operations across several...

Weiner’s customer, Ronni Marks from the Hepatitis C Mentor Support Group Inc. (HCMSG), understands the impact that mentorship, compassion, and hospitality can provide to those affected by hepatitis C (HCV). In 1996, Ronni was diagnosed with HCV.  At the time, there was very little information or support for people with...

It’s a challenging time in the hospitality industry. Businesses that achieve the most success will actively seek multiple ways, no matter how small or detail-oriented, to elevate the hospitality their guests experience. However, achieving and maintaining elevated hospitality takes effort and focus by every member of the team. It would be helpful for hospitality businesses to optimize the time spent on operations...

2020 was the year everything changed for most service industries, including the hotel industry. Technology can help make guests feel safer and more comfortable as well as helping to manage operational risk. On the other hand, it’s important not to lose the human touch that adds meaning to hotel stays....

The hotel industry was the first impacted by the COVID-19 pandemic and will likely be one of the last to recover. According to the American Hotel & Lodging Association’s November survey, 63% of hotels have less than half of their pre-crisis staff working full time, and 77% expect to lay off more workers by June 2021.  Throughout 2020, the hotel...