Your Best Kept Service Secret: Elevated Hospitality That is Easy and DOESN’T Cost a Fortune

Kevin PossellJuly 25, 2022

Every day in your hotel there are up to 25,000 moments of need. Moments where your guests are searching frantically for the charger they were sure they packed. Or, the weather didn’t quite cooperate, and they’re stuck without a raincoat. But there are also moments to anticipate the guest’s needs,...

Five Easy Ways to Exceed Guest Expectations (And Earn 5-Stars😊)

Kevin PossellJune 09, 2022

The trends are in: travel is bouncing back in a big way. Whether it’s international, luxury travel, nearby staycations, or business travel, hotel guests are out in full force ready to make memories at your property.  In a world where travel rates are up, it is important to stay in...

Tags: Hospitality

A Tale of Two Travelers: You Don't Have to be a 5-star Hotel to Offer 5-star Service

Kevin PossellMay 06, 2022

As a frequent business traveler, I spend a lot of time in and out of hotels; but I also have a special superpower that many travelers don’t: I have a lot of professional experience in hospitality. With over a decade under my belt in hotel sales and operations across several...

How a Little Compassion and Hospitality Go a Long Way: Interview with Ronni Marks of HCMSG

Kevin PossellDecember 22, 2021

Weiner’s customer, Ronni Marks from the Hepatitis C Mentor Support Group Inc. (HCMSG), understands the impact that mentorship, compassion, and hospitality can provide to those affected by hepatitis C (HCV). In 1996, Ronni was diagnosed with HCV.  At the time, there was very little information or support for people with...

How the Hospitality Industry Can Use Technology to Elevate Hospitality

Kevin PossellFebruary 05, 2021

It’s a challenging time in the hospitality industry. Businesses that achieve the most success will actively seek multiple ways, no matter how small or detail-oriented, to elevate the hospitality their guests experience. However, achieving and maintaining elevated hospitality takes effort and focus by every member of the team. It would be helpful for hospitality businesses to optimize the time spent on operations...

Tags: Hospitality

How Technology Is Elevating Hotel Hospitality During the Pandemic

Kevin PossellJanuary 12, 2021

2020 was the year everything changed for most service industries, including the hotel industry. Technology can help make guests feel safer and more comfortable as well as helping to manage operational risk. On the other hand, it’s important not to lose the human touch that adds meaning to hotel stays....

Tags: Hospitality

How Small Hotels Are Adapting During the Pandemic

Kevin PossellJanuary 06, 2021

The hotel industry was the first impacted by the COVID-19 pandemic and will likely be one of the last to recover. According to the American Hotel & Lodging Association’s November survey, 63% of hotels have less than half of their pre-crisis staff working full time, and 77% expect to lay off more workers by June 2021.  Throughout 2020, the hotel...

Tags: Hospitality
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Recent Articles
Your Best Kept Service Secret: Elevated Hospitality That is Easy and DOESN’T Cost a Fortune
Kevin PossellJuly 25, 2022
Five Easy Ways to Exceed Guest Expectations (And Earn 5-Stars😊)
Kevin PossellJune 09, 2022
A Tale of Two Travelers: You Don't Have to be a 5-star Hotel to Offer 5-star Service
Kevin PossellMay 06, 2022
How a Little Compassion and Hospitality Go a Long Way: Interview with Ronni Marks of HCMSG
Kevin PossellDecember 22, 2021
How the Hospitality Industry Can Use Technology to Elevate Hospitality
Kevin PossellFebruary 05, 2021