Stories, Ideas, Tips & Tricks to Help You Elevate Your Hospitality

Consider this: as of 2018, 11.8 percent of the U.S. population was below the poverty line. That’s 38.6 million people. As a hotel owner, you have the power to touch the lives of millions and be a part of something bigger that impacts more than your hotel and its patrons. Simple decisions...

Has your organization been there, done that with the usual fall fundraisers? Make this the year you try something inventive and fun for both you and your participants! First, let’s get the statistics out of the way: It’s commonly reported that 25 percent or more of all annual giving in the...

As the world moves toward an expectation of being connected around the clock, reliable power charging facilities have become a requirement at hotels. Recent surveys indicate that two-thirds of all guests consider charging their devices when staying overnight at a hotel to be of primary concern. As you consider how to keep...

With ever-growing pollution and threats to our natural environment from climate change, the need for sustainable business practices has never been greater. People are becoming increasingly eco-conscious and choosing to stay at greener hotels. In fact, according to a survey conducted by TripAdvisor, 62% of respondents consider the environment when choosing...

Hotel guests are always searching for ease and comfort when they check into a hotel room, and these days, that means more than a comfortable bed, great snacks and a nice smelling array of toiletries. Today’s customers want smart technology and the convenience and customization it delivers. Smart features like...

Considering the challenges faced by today’s brick-and-mortar retail locations, it probably goes without saying that your customers’ experience is key. From the second they peek in the windows of your gift shop to the instant they pass the threshold on their way out, everything they see, smell, touch, hear, and...