How to order

I am a new customer; how do I place an order?

Weiner's is a wholesaler that sells to businesses, non-profit organizations, educational institutions, as well as federal, state, and local governments. We do not require customers to be a re-seller. If you are a consumer looking to purchase travel sized products, we'll be glad to refer you to our consumer division, AllTravelSizes. To place an order on 30 day terms, or via credit card, visit our Registration Page

We accept Visa, Master Card, Discover, American Express and PayPal through Shopify which allows the exchange of your sensitive cardholder data to be completed on secure servers.

I am an Amazon seller.  What do I need to know?

Yes, we email invoices that sellers use to get ungated in various categories.  That is the only documentation we will provide and verify with Amazon.  It will be emailed within one business day of the order shipping.  Make sure the billing information on the order reflects the information you wish to be on the invoice for ungating.  If you did not receive an invoice after 2 business days, please check your junk folder before requesting an invoice.  We will not respond to requests for invoices before 2 business days past the order ship date.  We will not modify our standard invoice format, as Amazon regularly accepts it.  We will not honor requests to modify invoices in a way that is not factual.

We read the order notes so please provide any requirements you have regarding quantity or expiration dates.  Many sellers only want items shipped if there is at least 10 units per item and only if there is a certain amount of remaining shelf life.  These requests must be made at the time of the order or it will be subjected to the return policy and restocking fee.

There is a link for our UPC price list catalogue at the bottom of each website page.  It updates weekly.  Always verify price and availability on the website.

We do not currently ship directly to FBA warehouses or make special drop shipment arrangements.

How do I place my order?

Orders from registered accounts are accepted over the phone, by fax, or through this website.

Phone Orders: Please call 800-788-8601 Monday-Friday between 8:00am and 4:00pm Central Time.

Fax Orders: Faxed orders should be sent to 888-243-3856. Once your fax order is submitted, you will receive a confirmation via fax. If you do not receive a fax confirmation within one business day, please contact us at 800-788-8601 to confirm receipt of your order.

Online Orders: You can submit online orders 24 hours a day, 7 days a week, 365 days a year. Most orders ship within 1-2 business days. You will receive an e-mailed shipping confirmation and copy of your invoice or credit card receipt.

How do I order online?

Registered accounts can request a password here. A member of our customer service team will contact you within one business day with your online access information. You can also call us at 800-788-8601 during normal business hours of 8:00am to 4:00pm Central Time. Monday through Friday. If you do not have a Weiner’s account, you will need to register for an account.

What is the minimum amount for my order?

Our first time minimum order policy is $200. All subsequent orders need to reach a minimum of only $100. If you are a consumer looking to purchase travel sized products, we'll be glad to refer you to our consumer division AllTravelSizes.

Can I make changes to my existing order?

Please contact us at 800-788-8601 within a couple of hours from placing your original order, we will make every possible effort to accommodate your request.

Can I make special arrangements for delivery?

Special requests must be made at the time the order is placed. They include but are not limited to: shipping using your existing FedEx or UPS Shipping Account, special packing/labeling of boxes, and deadlines for delivery. We will make every possible effort to accommodate your request.

Can I view my order history?

All history of orders placed online is available by simply logging into your account and viewing your account detail page from the drop down in the upper right hand corner, all order history is listed there.

Do you backorder products?

All out of stock products will be noted on your invoice. Backorders are available only under customer’s specific request and if the value of backordered products reaches $50 or more.  We will not back order items that are having supply issues with no known availability date.

Do you make substitutions?

Product substitutions are only made when customers indicate they would like substitutions. We will try to substitute it for a similar product of comparable value. If you want substitutions, you must specifically request it at the time of placing your order.

My Account

I lost my password. How can I get a new one?

Click the Forgot password link at the bottom of the login page. Instructions on how to reset your password will then be sent to your email address. Otherwise you may contact us via e-mail, or call 800-788-8601 Monday-Friday from 8:00am to 4:00pm Central Time.

I have requested a new password, but haven't received one in my email.

Check all of your junk and spam e-mails folders. If you have received any emails from Weiner’s Ltd., please add us to your safe sender list to receive future messages in your Inbox folder. If you still have not received your password, please e-mail us again.

How do I setup a sales and use tax exempt account?

If you have a valid reseller certificate or are exempt from sales and use tax, you may login into your account, open the account information by clicking on the person icon in the upper right, and complete the Reseller Tax Settings section.  You will need to upload a valid certificate for each state you ship product to.  If you will have both taxable orders and exempt orders, you will need to setup 2 different accounts. You are responsible for uploading, maintaining, and using a valid certificate in compliance with each states local laws.   Contact us if you need help or have questions.

How do I update account information?

You may update account information by contacting us via e-mail, or by calling us during normal business hours of Monday-Friday from 8:00am to 4:00pm Central Time at 800-788-8601.

Do you offer an affiliate program?

Yes. You may find out more information or contact us for questions here.

Shipping

When will my order be shipped?

Most regular orders will be processed and shipped within one or two business days. Special shipping and delivery requests need to be noted at time of ordering. Although we stock all products in our catalog, from time-to-time products may be out of stock, or certain orders may require special processing and handling. Please contact us with any questions.

How long will it take to receive my order?

Generally speaking, orders are shipped within one to two business days. Ground shipping transit times for orders shipped in the US, vary from one to four business days. Please check the ground service map for the approximate scheduled delivery time of your order within the continental U.S. and Puerto Rico.

How will my order be shipped?

All orders to the continental U.S., Puerto Rico, and Canada are shipped via FedEx. Orders to Alaska, Guam, Hawaii, the Virgin Islands are shipped via U.S.P.S. Priority Mail. Orders shipped to PO Boxes are shipped via U.S. Mail or FedEx SmartPost. You may also request to have your order shipped via Overnight, Second Day Air, or 3-Day Select. Rates for those options are displayed during the checkout process for orders placed online. Please note that products noted as “Ground Only” cannot ship via U.S.P.S., Overnight, Second Day Air, or 3-Day Select.

Why can some items only be shipped via ground transport?

Some items sold by Weiner’s are designated by the U.S. Department of Transportation as hazardous materials that present a low risk of hazard during transportation due to their contents being flammable or under pressure. Some examples include hairspray, perfume/cologne, hand sanitizers, nail polish remover, aerosol shaving cream, and other aerosol products. These items can be identified by the “Ground Only” designation on our website.

How can I track my order?

If you provide us with your e-mail address and request to receive tracking information, you will be immediately be notified after your order has been processed with all tracking information and instructions.

Can I ship on my own UPS or FedEx account?

Yes, please provide us with your account number at the time you place your order. For customers that place orders online, you will still see the estimated shipping charges, however those charges are removed from your final invoice. You may also request to have your FedEx or UPS Account Number added to your account. Please note that Weiner's charges a $5 handling fee for processing orders on your UPS account. To avoid this fee, you may provide your own shipping labels. In addition, we no longer have daily pickup from UPS, so you will need to schedule a pickup.

Do you offer drop shipping, or can I have multiple shipping addresses?

Yes. You can set up drop shipping options or have multiple shipping addresses for your account. You must still meet our minimum order policy.

Can I have my order shipped via freight?

Generally speaking, orders over 150lbs will see a cost savings shipping via freight, versus ground. To ship your order via freight, during checkout select "Ground" and note in the comments section that you would prefer to have your order shipped via freight.

Why does a product you shipped look different than it did on your website?

Most manufacturers make packaging and or formula changes to their products for different reasons. Sometimes, a new look could be related to a short-term campaign and the product might go back to the old format afterwards. In terms of fragrances, colors or design the changes might be driven by consumer trends.

Why wasn’t the product I ordered shipped, although it showed as being in stock on your website?

All orders received are processed in the order they were received. Although the product was in stock at the time that your order was placed, because of an unanticipated higher demand, it was no longer available at the time your order was processed.

Payments

How can I pay for my order?

We accept payments either on 30-day terms by check or ACH. You can also pay by credit card. We accept Visa, Master Card, Discover, American Express and PayPal through Shopify which allows the exchange of your sensitive cardholder data to be completed on secure servers.

How do I establish terms?

To place an order on 30 day terms, download our Net 30 Application Form. Depending on how forthcoming your trade references are, the credit process usual takes from 5 to 8 business days. We will contact you after your credit has been established.

How to return products

Do you accept returns?

All authorized returns will need to be shipped at your expense. To qualify for an authorization, merchandise will need to be in full package quantities, free of all markings and or pricing labels. You must contact us immediately upon receipt to return items with expiration dates such as food, over-the-counter medications, or products on sale. All other products, you must contact us within 10 days. Damaged products must be reported within 5 days. To ensure your return is processed correctly, you should call our Customer Service Department at 800-788-8601. Please follow the above guidelines and have as much information available including detailed reasons of your return so we can promptly process your request. Only authorized returns will be accepted. All returns are subject to a 15% restocking fee.

How can I report damages, shortages and or discrepancies?

At time of delivery, please check that all your packages are free of visible damages. When damages occur, they need to be noted and signed by the delivering driver; otherwise claims will be very difficult to process. To successfully receive credit for any concealed damage, shortage or discrepancy you must notify our Customer Service Department at 800-788-8601 within 5 days of delivery. Additionally, our Customer Service team may require pictures of the reported damage. At that time you will be given important information regarding RMA numbers, freight responsibilities and/or restocking fees.

What does "Non-Guaranteed Product Dating" mean?

Products deemed as "Non-Guaranteed Dating" mean that generally due to short dating from the manufacturer, our standard 4 week minimum dating guidelines cannot be met. On "Non-Guaranteed" items, we aim for 2-3 weeks, however in certain instances, it will be closer to one week. These items cannot be returned nor can the purchase price be credited/refunded due to the expiration date. If you have questions about the current date of a "Non-Guaranteed" item, please contact us during normal business hours at 800-788-8601, or add a comment on your order about your expectations for that product.